Service & Support
We're here to ensure your cat's home remains perfect for years to come.
5-Year Warranty
Our solid wood furniture is built to last. We cover any structural defects in materials or workmanship for 5 years from the date of delivery.
Installation Guide
Every system includes a mounting template and heavy-duty hardware suitable for concrete or stud walls.
View Installation Gallery →Replacement Parts
Scratching posts and fabric pads will wear over time. We design everything to be modular so you can replace just the worn parts.
Order Replacements →Frequently Asked Questions
Do you ship internationally?
Yes, we ship to the EU, North America, and select Asian regions. Shipping times vary by location, typically taking 2-4 weeks given the custom nature of our products.
Is installation support available?
Our systems come with detailed instructions and templates. For large custom projects in Guangdong, we offer professional installation. For international clients, we provide video calls to guide your local contractor.
What is your warranty policy?
We offer a 5-year structural warranty on all solid wood components. Replaceable parts like scratching posts and fabric pads are not covered under permanent warranty but can be easily ordered separately.
Need Personal Assistance?
Our team is ready to help with specific installation or order questions.
Contact Support